Refund policy

Our goal at pawcatz.com is to make sure our customers are happy. We accept returns of our product that is defective or non-defective within 30 days after delivery.

All products sold on pawcatz.com are eligible for return, subject to the conditions below.

Returns

For Damaged, Defective, or Incorrect Items: We will fully fix your item at no extra cost, including shipping, if it comes damaged, faulty, or not where it was supposed to be. Kindly get in touch with us right away.

Quality-Related Issues: If we verify the issue, you can get a replacement or a complete refund.

For Non-Quality-Related Issues: You can get a refund, but you'll have to pay a 10% restocking fee and the cost of shipping the item back. Non-quality-related issues include, but are not limited to: change of mind, no longer wanted, or ordered the wrong item.

Returns Process

You must return items unused, in their original packing, and with all of their parts, papers, and accessories.

You can only return things that are in "NEW" condition. Returns that look like they've been used may be turned down.

Please contact us at contact@pawcatz.com to receive the correct return warehouse shipping label before mailing your item back.

For non-defective returns, obtaining and paying for the return shipping label is the customer's responsibility.

Refunds Process

We process refunds within 3 business days of getting the item back to our warehouse. The money goes back to the original payment method.

Exchange Process

Please email us at contact@pawcatz.com with your order information to ask for an exchange. Our experts will help you figure out what to do next.

Cancelling an Order

If you want to cancel an order, please contact us within 12 hours of placement. Once an order enters the fulfillment process, it cannot be canceled.

When we receive your request, our customer care representative will check the status of your order and let you know if you can cancel it.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Business Address: 15989 Cypress Ave, Chino, California 91708, United States

Business Mail: contact@pawcatz.com

Mobile Number: +1 323-792-0282

Our customer service hours: 10:00 AM to 6:00 PM EST, Monday through Sunday.

Order Cut-off Time: 11:00 PM EST.