Shipping policy
This Shipping Policy is issued by FAYSAL GLOBAL LTD (Company No. 16437590), the registered legal business responsible for operating the PawCatz website and ecommerce business.
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 7882 771325
Email: contact@pawcatz.com
PawCatz is a brand owned and operated by FAYSAL GLOBAL LTD.
WHERE WE SHIP
We currently ship orders to customers within the United Kingdom. Orders are delivered directly to the customer's provided delivery address.
PROCESSING TIME
Orders are processed Monday–Friday.
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Handling time: 1–3 business days.
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Orders placed before 11:00 PM GMT (London time) are processed on the same business day.
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Orders placed after the cut-off time are processed on the next business day.
ESTIMATED DELIVERY TIME
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Transit time: 7–12 business days (Monday–Friday).
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Estimated total delivery time: 8–15 business days (Monday–Friday), within the United Kingdom.
Delivery times are estimates and may vary due to carrier delays, customs procedures where applicable, public holidays, or other circumstances outside our control.
SHIPPING COST
Shipping costs are calculated at checkout based on the customer's delivery location and order weight.
The applicable shipping charge will be displayed to the customer before the order is completed.
CONDITIONS & RESTRICTIONS
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All products available for purchase on PawCatz are eligible for delivery within our stated delivery area.
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Delivery is made to the customer's provided delivery address.
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Delivery times are estimates and are not guaranteed.
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Delays may occur due to carrier operations, public holidays, or circumstances outside our control.
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PawCatz is not responsible for delays caused by third-party carriers or circumstances beyond our reasonable control.
CONTACT
For any shipping-related enquiries:
Email: contact@pawcatz.com
Phone: +44 7882 771325
Address: FAYSAL GLOBAL LTD, 128 City Road, London, EC1V 2NX, United Kingdom