Shipping policy

Introduction

At pawcatz.com, we strive to deliver your purchase as quickly and affordably as possible. We offer a range of shipping options to ensure you receive your items on your schedule.

Shipping Process

Our shipping process is divided into two parts: Handling Time and Transit Time.

1. Handling Time: All orders require processing time. Therefore, our handling time is typically between 1 to 2 business days (Monday to Friday).

2. Transit Time: Once your order is ready and has left our warehouse, the transit time is approximately 3 to 5 business days (Monday to Friday).

Delivery Time

The total delivery time for your order is the sum of the handling time and the transit time. Please note that our estimated shipping timelines do not include handling or production time.

Shipping Fee

We Charge $4.99 to ship in United States.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email that includes tracking information. You can use this information to track your order through the carrier's tracking system.

Contact Us

If you have any questions about your order's shipping status or if you require assistance with your shipping options, don't hesitate to get in touch with us:

Business Address: 15989 Cypress Ave, Chino, California 91708, United States

Business Mail: contact@pawcatz.com

Mobile Number: +1 323-792-0282

Our customer service hours: 10:00 AM to 6:00 PM EST, Monday through Sunday.

Order Cut-off Time: 11:00 PM EST.

Changes to Shipping Policy

We reserve the right to modify this shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.