Frequently Asked Questions
ABOUT PAWCATZ
What is PawCatz? Can I trust your brand?
PawCatz is a premium online pet store dedicated to bringing the best products for your beloved cats. We are committed to quality, care, and excellent customer service. Thousands of happy pet owners trust us, and our support team is always here if you need help.
Do you have a physical store?
We currently operate exclusively online. This allows us to offer a wide range of premium cat products at competitive prices, delivered straight to your door.
ORDERING & SHIPPING
How do I place an order?
Browse our collections, select your items, add them to your cart, and proceed through our secure checkout process.
What payment methods do you accept?
We accept major payment options including Visa, Mastercard, PayPal, Apple Pay, Google Pay, and more.
Do you ship internationally?
Yes! We offer shipping to North America, Europe, and Oceania. Delivery times vary depending on your location.
How long will my order take to arrive?
Orders are typically processed within 1–3 business days.
- North America (US, CA): 7–15 business days
- Europe (UK): 7–12 business days
- Oceania (AU, NZ): 6–11 business days
Please note that delivery times are estimates and may be affected by customs or local postal services.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your shipment.
RETURNS & EXCHANGES
What is your return policy?
We offer 30-day returns from the date of delivery. Items must be unused and in their original packaging. Please refer to our Returns Policy page for full details.
How do I request a return or exchange?
Email us at contact@pawcatz.com with your order number and reason for the return, and our team will guide you through the process.
Do you issue refunds?
Yes. If your return is approved, we will refund the cost of the item. Please note: original shipping charges are non-refundable.
PRODUCT INFORMATION
Are your products safe for cats?
Absolutely. All PawCatz products are carefully selected with your pet's safety and wellbeing in mind. Product details and materials are listed on each product page.
How do I choose the right product for my cat?
Each product page includes detailed descriptions, sizing guides (where applicable), and customer reviews to help you make the best choice for your furry friend.
PROMOTIONS & GIFTING
Do you offer discounts or promo codes?
Yes! Subscribe to our newsletter to receive exclusive access to discounts, new arrivals, and special offers.
Can I use multiple promo codes?
No, only one promo code can be used per order.
CUSTOMER SUPPORT
How do I contact customer service?
You can reach our support team via email at contact@pawcatz.com. We typically respond within 24 hours on business days.