Cancellation Policy

At pawcatz.com, we strive to accommodate your needs whenever possible. However, due to our fast processing times, we have specific guidelines for canceling orders. Please review the following terms to understand how cancellations work at our store.

If you want to cancel an order, please contact us within 12 hours of placement. Once an order enters the fulfillment process, it cannot be canceled.

To cancel your order within the 12-hour window, please contact us immediately using the following methods:

Please provide your order number and contact details in your cancellation request to expedite the process.

After the 12-hour window has passed, your order will have entered our logistical fulfillment process and cannot be canceled or modified, except for the shipping address. This is because our warehouse workflows are designed to ship products to our customers as quickly as possible.

If you need to correct or modify your shipping address, please contact us as soon as possible before your order is dispatched. We will make every effort to accommodate your request. However, once an item is shipped, changes to the shipping address cannot be made.

If you have any questions or concerns about our Cancellation Policy, Please get in touch with us without any hesitation:

Business Address: 15989 Cypress Ave, Chino, California 91708, United States

Business Mail: contact@pawcatz.com

Mobile Number: +1 323-792-0282

Our customer service hours: 10:00 AM to 6:00 PM EST, Monday through Sunday.

Order Cut-off Time: 11:00 PM EST.

pawcatz.com reserves the right to modify this Cancellation Policy at any time. We encourage customers to review the policy periodically for any updates or changes.