Billing Terms and Conditions
Thanks for picking pawcatz.com for your pet needs. Please read the information about our payment policy below:
Accepted Payment Methods
We accept the following credit and debit cards to accept payments:
1. Visa
2. Mastercard
3. Maestro
4. American Express
5. JCB
6. UnionPay
7. Diners Club
8. Discover
9. Apple Pay
10. Google Pay
We only accept United States Dollars (USD) for any transactions on our website.
Calculating Taxes
Applicable sales tax will be calculated at checkout based on the destination address. The final price shown at checkout will include all applicable sales tax; no hidden fees will be added.
Payment Security
We care most about your financial security. pawcatz.com encrypts and securely processes all transactions, so your personal and payment information is always safe.
Payment Authorization
When you place a purchase, you give pawcatz.com permission to charge your chosen payment method for the full price of your order, including any taxes and shipping costs that may apply.
Confirmation of Order
You will get a confirmation email with the following information once your money has been processed:
- Order Number
- A summary of purchased items
- Total amount paid
- Details about shipping
Time to Process Payments
Most payments are handled right away. But in some circumstances, it may take 1 to 2 business days for full processing
Payment Disputes
Please contact our Customer Support Team right away if you see any unauthorized charges or have questions about a transaction.
Payment Failures
- If your payment doesn't go through:
- Check the payment information again
- Try a different payment method
- Get in touch with your bank or credit card company.
If problems persist, our customer service staff is here to help.
Policy Updates
pawcatz.com reserves the right to update or modify this payment policy at any time, without giving you any notice. We recommend that you read this policy every so often.
Contact us
Please get in touch with us if you have any questions.
Business Address: 15989 Cypress Ave, Chino, California 91708, United States
Business Mail: contact@pawcatz.com
Mobile Number: +1 323-792-0282
Our customer service hours: 10:00 AM to 6:00 PM EST, Monday through Sunday.
Order Cut-off Time: 11:00 PM EST.